Terms of Service

Agreement

By using Nou (“the Service”), operated by Immanence Inc., you agree to these terms. If you don't agree, please don't use the Service.

What Nou is — and what it is not

Nou is a contemplative companion — an AI that helps you see your own patterns more clearly and points at what's already present when suffering is absent.

Important:

• Nou is not a therapist, counselor, or medical professional
• Nou does not provide clinical diagnoses or treatment
• Nou is not a substitute for professional mental health care
• If you are in crisis, please contact a mental health professional or crisis helpline

Your account

To use Nou, you need an Immanence account. You agree to:

• Provide accurate account information
• Keep your login credentials secure
• Be responsible for activity under your account
• Be at least 16 years old to use the Service

We may suspend or terminate accounts that violate these terms.

Acceptable use

You agree not to:

• Violate any applicable laws
• Harass, abuse, or threaten others
• Attempt to gain unauthorized access to systems or data
• Interfere with the Service's operation
• Use automated tools to scrape or extract data
• Reverse-engineer the Service

AI-generated content

Nou's responses are generated by AI. While we strive for thoughtful, helpful responses, AI output may occasionally be inaccurate, incomplete, or inappropriate. Nou's reflections are offered as perspectives to consider, not authoritative assessments. Always use your own judgement.

Intellectual property

The Nou service, including its design, code, and branding, is owned by Immanence Inc. Your conversations and personal data remain yours.

The contemplative traditions referenced by Nou belong to their respective lineages and communities. Nou does not claim ownership over any traditional teaching or practice.

Payments

Conversation with Nou is free, and stays free. The Mirror and the Constellation, where Nou reflects your patterns back to you, are free until the Mirror shows you your first true pattern — something about yourself you tell it you had not seen. From then on they come with a season, and a season is one payment, once:

• A season lasts ninety days and is paid for once, via Stripe; when it ends, nothing renews, and a next season exists only if you ask for it
• There is no subscription to cancel; a Companion subscription bought before August 2026 continues on its original terms until you cancel it
• The price shown when you buy is the price you pay; a later change never reaches a purchase already made
• Refunds are handled case by case; write to us and we will sort it out

Disclaimer

Nou is provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted access, error-free responses, or specific outcomes from using the Service.

Limitation of liability

To the maximum extent permitted by law, Immanence Inc. shall not be liable for any indirect, incidental, or consequential damages that result from your use of Nou. Our total liability shall not exceed the amount you paid for the Service in the preceding 12 months.

Practice responsibly

Contemplative practice can surface difficult emotions. We encourage you to:

• Go slowly, especially if you're new to introspection
• Consult a professional if intense emotions arise
• Seek out human teachers and community alongside Nou
• Stop using Nou if it doesn't feel helpful

Changes to these terms

We may update these terms. Material changes will be communicated via email or in-app notice. Continued use after changes constitutes acceptance.

Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Contact

Questions about these terms? legal@immanence.inc